Frequently Asked Questions

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Our pricing is tailored to the specific services we offer. Custom projects entail customized pricing structures, typically with an initial payment of 30-40% due at the project's commencement and the remaining balance payable within 10 days of the final invoice for completed services. For a general overview of our pricing, please refer to our pricing list, which outlines the investment for select services. 

In general, we strive to accommodate various timelines; however, we prioritize maintaining the high quality of our work and our commitment to our clients. We believe in transparency and will communicate openly regarding project timelines. If we are unable to accommodate your specific timeline, we will gladly assist you in connecting with the appropriate resources to ensure your project is completed to your satisfaction. 

Yes, all clients sign a contract but there is no long-term committment. Full revenue cycle clients are asked to provide 30-day notice of service cancellation. 

Yes! Most projects can be tailored to fit your unique needs.

We understand your team members' concerns about job security with the introduction of outsourcing. Please rest assured that our intention is not to replace any team members unless it aligns with your practice's vision. In such case, we will support you in finding suitable replacements. Our services are aimed at relieving your team of administrative burdens, allowing them to focus on tasks that add significant value to the practice, such as patient care and long-overdue projects. By outsourcing routine tasks, your on-site team can contribute even more effectively to the success and growth of the practice. 

Yes! We are HIPAA trained/compliant and have a BAA.

Absolutely! We are committed to meeting the unique needs of every practice, even those services not explicitly listed. Simply inform us of your requirements, and we'll go the extra mile to fulfill them. If there's a service we're unable to provide directly, we will leverage our extensive network in the dental community to connect you with the appropriate resources. Some examples of additional services we offer include account/ledger reconciliation, recruiting, hiring, onboarding, training, workflow guidance, SOP creation, accounts payable, form creation, legacy AR, team building, internal crisis management support, and schedule templating, among others. 

No, you don't need to make any software changes. We work with your existing software but we are highly specialized in CareStack, Dentrix, Eaglesoft, SoftDent and Curve. We will make software recommendations if we feel it will benefit your situation.

 At DRH, we initiate our partnership by conducting a comprehensive strategy consultation to understand your practice's unique short and long-term goals. Through this process, we delve into your practice's vision, challenges, and aspirations. By gaining a deep understanding of your objectives, we tailor our services to align with your strategic direction. Our strategy consultation serves as the foundation for crafting customized solutions aimed at optimizing your practice's operations, enhancing efficiency, and ultimately driving success. 

We understand the challenges of retaining on-site team members long-term. Our support extends beyond administrative tasks to address this issue. By partnering with DRH, you gain access to a range of resources and services aimed at alleviating the burdens that may contribute to employee turnover. We offer strategic guidance on enhancing workplace culture, implementing effective retention strategies, and fostering professional development opportunities for your team.

Additionally, by identifying areas of repetitive or time-consuming tasks, we can implement streamlined processes and automation tools to reduce the need for hands-on tactical work and overhead. Through our expertise in leveraging technology, we help your practice automate administrative tasks such as appointment scheduling, billing, and documentation management.